Shipping & Delivery Information
Delivery & Shipping
As with most couriers, all shipping time frames are estimated. We use Hermes shipping and delivery services who are occasionally affected by delays due to a combination of ongoing Covid-19 related issues, as well as the delivery driver shortage in 2021 and Brexit added into the mix (welcome to the apocalypse!).
Having said this, our team and is working harder than ever to ship items out as quickly and efficiently as possible, so 85% of our orders are currently arriving within the outlined timeframe.
We Thank You for your patience and understanding in the current strange economic climate we are all in!
Order Processing: Processing refers to the time taken to pick, prep and package your order.
MAINLAND UK STANDARD on orders £50+ - FREE
MAINLAND UK STANDARD on orders under £50 - Charged between £2.95-£4.95 (weight dependent)
Standard shipping orders are delivered via Hermes using their Tracked Service and are estimated to arrive between 2-5 working days (Mon-Fri excluding bank holidays) after placing your order.
We aim to process all orders placed before 4pm on the day of ordering during our store opening hours. Orders received after 4pm, at weekend or on Tuesday, we aim to process the next working day.
NORTHERN IRELAND, HIGHLANDS & ISLANDS AND REPUBLIC OF IRELAND
Northern Ireland, Highlands & Islands (Jersey, Guernsey & Channel Isl) - £9.95
Republic of Ireland - £9.95
These orders are shipped with Hermes on a tracked service, and should arrive within 3-7 working days.
Lighter parcels: £17.99
Heavier Parcels: £59.00
These orders are shipped via Hermes, DPD/Interlink Express or similar on a tracked service depending on the country being shipped out to with an estimated arrival time of 5-15 working days.
Other Delivery Methods:
- COLLECT FROM STORE - FREE (UPPERMILL STORE ONLY)
Orders placed before 4pm can be collected from the next working day and are usually processed within an hour (due to stock availability). You will receive an email confirming when your parcel is ready to be collected from Suki's Wardrobe, Uppermill. Excludes weekends (weekend orders are processed Monday) & Bank Holidays.
If you have pre-ordered any items they usually take around 1-3 weeks to arrive in store from the date you place your order and then they are processed ready for delivery. We will then deliver your order using whichever of the above.
Delivery methods that you have selected at checkout (arrival times vary depending which option you have selected, see above for details).
All delivery time frames are estimations
All orders placed over a bank holiday will be processed and dispatched on the following working day
- Once orders have been completed, we are unable to amend any items or orders (including applying discount codes etc). Please take care when ordering to ensure you have ordered the correct item.
- Orders cannot be cancelled after being placed online as on some occasions they are processed and sent out within the hour
- Please ensure all delivery addresses and instructions are entered correctly and correctly formatted. Any parcels returned due to invalid addresses will incur a charge, payable by the customer.
- Once we have dispatched your goods your order is then in the hands of HERMES, Royal Mail, DPD/Interlink Express or similar courier. You will receive a tracking number via email or SMS.
If you have any questions regarding our delivery services, please don't hesitate to contact us via email at email@example.com.