Shipping & Delivery Information
Delivery & Shipping
As with most couriers, all shipping time frames are estimated and not guaranteed. We usually use Hermes/Evri shipping and delivery services, so if you're experiencing a delay please check their website for any service updates.
Our small team and is working harder than ever to ship items out as quickly and efficiently as possible during the aftermath of Covid, Brexit and the current economic crisis and are pleased to announce that 95% of orders we send out are currently arriving within the outlined timeframe.
We Thank You for your patience and understanding in this volatile economic climate we have all found ourselves in! :)
*Order Processing: Processing refers to the time taken to pick, prep and package your order.
MAINLAND UK STANDARD on orders £50+ - FREE
MAINLAND UK STANDARD on orders under £50 - Charged between £2.95-£4.95 (weight dependent)
Standard shipping orders are delivered either via Hermes/Evri using their Tracked Service or via the Royal Mail Second Class Signed For Service and are estimated to arrive between 2-5 working days after placing your order (Mon-Fri, excluding bank holidays).
We aim to process* all orders placed before 4pm on the day of ordering during our store opening hours. Orders received after 4pm or on a Tuesday when our store is closed, we aim to process and post out the next working day (excluding Bank Holidays).
NORTHERN IRELAND, HIGHLANDS & ISLANDS AND REPUBLIC OF IRELAND
Northern Ireland, Highlands & Islands (Jersey, Guernsey & Channel Isl) - £9.95
Republic of Ireland - £9.95
These orders are shipped with Hermes on a tracked service, and should arrive within 3-7 working days.
IMPORTANT- International deliveries (including postage to Europe) may incur customs and duty fees. As a small business unfortunately we are unable to absorb these costs, therefore it is the responsibility of the customer to pay this charge and the cost varies between countries. We advise contacting your local customs office for information on your country's import rates before placing your order.
Lighter parcels: £17.99
Heavier Parcels: £59.00+
These orders are shipped via Hermes, DPD/Interlink Express or similar on a tracked service depending on the country being shipped out to with an estimated arrival time to the destination country of 5-15 working days*
Other Delivery Methods:
- COLLECT FROM STORE - FREE (UPPERMILL STORE ONLY)
Orders placed before 4pm can be collected from the next working day and are usually processed* within an hour (due to stock availability). You will receive an email confirming when your parcel is ready to be collected from Suki's Wardrobe, Uppermill. Excludes weekends (weekend orders are processed Monday) & Bank Holidays. Please don't come to collect your order from store before receiving this email.
If you have pre-ordered any items they usually take around 1-3 weeks to arrive in store from the date you place your order unless otherwise advised. They are then they are processed* ready for delivery or collection and delivered according to the method selected at checkout (information on each delivery method is above).
All delivery time frames are estimations and are not guaranteed
All orders placed over a bank holiday will be processed and dispatched on the following working day
- Once orders have been completed, we are unable to amend any items or orders (including applying discount codes etc). Please take care when ordering to ensure you have ordered the correct item.
- Orders cannot be cancelled after being placed online as on some occasions they are processed and sent out within the hour
- Please ensure all delivery addresses and instructions are entered correctly and correctly formatted. Any parcels returned due to invalid addresses will incur a charge, payable by the customer.
- Once we have dispatched your goods your order is then in the hands of HERMES, Royal Mail, DPD/Interlink Express or similar courier. You will receive a tracking number via email or SMS.
If you have any questions regarding our delivery services, please don't hesitate to contact us via email at firstname.lastname@example.org.