Privacy:
Our promises
We’ll always keep your data safe and secure.
So you’re clued up, here’s why we need it and how we use it.
Our Privacy
We will only use your data to enhance your experience.
We NEVER share your information with anyone. All customer details held are within our CRM system on our website. This is powered by Lightspeed who are 100% PCI compliant. We’ll protect your information as if our lives depend on it.
You decide what and how you hear from us. If you do not want to receive emails from us just unsubscribe or email hello@sukiswardrobe.co.uk and we will delete all data held.
Your info won’t just hang about – if we don’t need it, we’ll delete it.
Protecting Your Privacy
At Suki's Wardrobe, we are committed to protecting the privacy and security of our customers and site. We appreciate and respect how important privacy is.
How we use your information
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How we use your name & contact details
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Why?
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To Deliver your purchases to you
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We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!)
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Send you service messages by text, e-mail or through our app, such as order updates
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We’ve got to do this to perform our contract with you (so you know when your order is coming)
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Sending you information by email, SMS, or post, about our new products and services
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To keep you up to date. We only send this with your permission and for your convenience.
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Fraud prevention and detection
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To prevent and detect fraud against either you or Suki's Wardrobe – unfortunate, but absolutely essential
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KLARNA NOTICE: In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them. When you purchase on our site you are then directed to either Stripe or Paypal who perform all of your security checks. We don't see the full details they are all encrypted for your security.
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How we use your payment information
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Why?
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Take payment, and give refunds
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We’ve got to do this to perform our contract with you as a consumer and us as a seller
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Fraud prevention and detection
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To prevent and detect fraud against either you or Suki's Wardrobe – unfortunate, but absolutely essential
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Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
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How we use your contact history
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Why?
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Provide customer service and support
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We’ve got to do this to perform our contract with you, after all, you expect the best service from us.
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Train our staff
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So that, when you contact us, you get the best possible customer service
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Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
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How we use your purchase history and saved items
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Why?
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Sell you things
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We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!
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Provide customer service and support, and handle returns
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We’ve got to do this to perform our contract with you
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Finding out what you, and other customers, like
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To enhance your customer service experience and to ensure we are giving you what you want. It also helps us to stay ahead of the competition
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Information about your phone or laptop, and how you use our website and app
The information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
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How we use information about your phone or laptop, and how you use our website and app
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Why?
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Improve our website and set default options for you (such as language and currency)
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To give you the best possible shopping experience
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Protect our website
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To prevent and detect fraud against either you or Suki's Wardrobe and to meet our legal obligations about looking after your data
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Information from accounts you link to us
What we do if you link your Twitter or Facebook accounts to us
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How we use information from accounts you link to us
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Why?
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To provide product recommendations
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So you can quickly and conveniently spot things that take your fancy
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We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties as standard to maintain our efficiency.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Marketing messages
If you have said we can, we’ll send you marketing messages by email and/or text message, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Suki's Wardrobe
You can stop receiving marketing messages from us at any time.
You can do this:
- Through your account settings
- By clicking on the ‘unsubscribe’ link in any email
- By contacting us on 01457 381 438 or hello@sukiswardrobe.co.uk
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Keeping your information
We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact us and request to delete all the information we have on you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your rights
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can do through 'My Account' and to withdraw consent for other consent-based processing at any time or just click the 'unsubscribe' button at the bottom of any of our marketing emails
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
How to contact us
Call on 01457 871 424
Email at hello@sukiswardrobe.co.uk
